General Queries
For any general non-claim related queries or complaints, please contact GlobeMed Customer Service Centre on hotline 16784
In Case of Emergencies
Seek medical advice immediately in case of an emergency by contacting GlobeMed Egypt 24 Hour claims Centre, our selected Third Party Administrator and member of Libano-Suisse Group chosen for the provision of claims administration.
- Hotline: (+202) 16784
- WhatsApp: (0106 666 9888)
When you call, have your Medical ID Card ready in order to be provided with the most efficient service possible.
GlobeMed Network
Use the link below to find hospitals, clinics and diagnostic centers within GlobeMed Egypt service providers.
Link: https://support.globemedegypt.com/ar/support/home and by downloading GlobeMed Fit Application from Google play or App store.
GlobeMed Egypt Claims Centre
GlobeMed Egypt doctors and qualified medical advisors are available 24 hours a day, 7 days a week offering you professional guidance and assistance.
Call GlobeMed Egypt for information about
- Pre-authorization procedures
- Reimbursement claim procedures
- General claim procedures
Emergency Treatment
In case of an emergency, always seek immediate medical care.
Emergencies at Network Hospitals
- A doctor will attend to you immediately
- Present your Medical ID card as soon as you can
- The hospital will contact our (TPA) GlobeMed Egypt to arrange settlement for eligible care
Emergencies at Non-Network Hospitals
- Contact GlobeMed Egypt at the earliest opportunity prior to discharge.
- Pay your bills and follow the reimbursement procedures if your policy covers reimbursement.
Out-patient Treatment
For outpatient services, please visit the outpatient clinics at any of the preferred provider hospitals listed in the Preferred Provider Booklet. Each time you seek medical care, your attending doctor will complete a claim form containing all information regarding your medical illness, treatment and eligible costs. It is important to:
- Ensure that all fields are filled completely.
- Only sign the form after it is completed. Do not sign blank claim forms or multiple claim forms which can be used fraudulently, misusing your benefits and limits.
In order to receive your required prescription, you will be asked to present the blue copy at the pharmacy to dispense your medication, the yellow copy at the laboratories and the red copy to the scan centers. Furthermore, you can visit the nearest provider directly if an E Prescription link is received on your mobile, without the need to submit any documents at the provider. You will also need to present your Medical ID card and personal identification.
In-patient Treatment
All inpatient treatments, surgeries and same day procedures require pre-authorization from GlobeMed prior to their undertaking. Contact GlobeMed Egypt for pre-authorization.
